While the other Heathrow terminals have many different airlines operating flights, all the flights at Terminal 5 are operated by British Airways, who lease the terminal from BAA. The terminal has modern check in and arrivals facilities, including 96 self-service check-in desks, over 90 fast bag drops and 54 standard check-in desks, as well as 17km of baggage reclaim belts, and is designed to facilitate fast movement of passengers through the various parts of the airport, so with luck you should have a speedy journey to the departure gate.
British Airways’ punctuality record at Heathrow has improved enormously since Terminal 5 opened its doors. When its operations were split between terminals 1 and 4 punctuality for departures sat at around 50 per cent. From Terminal 5, around 80 per cent of departing flights leave on time.
Despite the improvements that have been made, there are still delays to 20 per cent of departing flights, and of course, many incoming flights will also be delayed. This is where our dedicated departures and arrivals pages come in useful. There, you can find live feeds which give you information on plane delays, and information on things to do to pass the time if you’re waiting for a plane.